Support | Notion

Support Channels

Sales Support — **SIMO Sales, Services and Features Support** — for Payments, Services, Features
Technical Support — **SIMO Technical Support** — for Installation, License, Bugs
Discord Community — **Join the Discord Server —** talk to the community

Support Terms and Conditions

Each license receives different levels of support (see the below table).
Support is available between Monday to Friday from 09:00 to 17:00 CET (Amsterdam). Exceptions can be made in discussion with our team to suit your time zone and urgency.
Support can take 1-2 days or less to reply, depending on time, day and support load. We will do our best to reply as soon as possible!

Support per License

	Free	Pro	Enterprise
Email Support		yes	yes
Discord Community	yes	yes	yes
1-On-1 Support *		yes	yes
Custom Support *			yes
Hire Extra Services *	yes	yes	yes

This is flexible and can include: installation, training, project support or other.

Need Extra Services?

If you have specific needs for your office, project or workflow, please reach out to us for:

Project Setup
Develop New SIMO Features
Develop New UX and UI Features